 PTE LTD..png){kind=logo}
.png){kind=logo}
.png){kind=logo}
.png){kind=logo}
.png){kind=logo}
A system designed to help your business manage work requests.
Submit job details, attachments, department, and priority in one form
Requests are instantly logged and reviewed by the assigned team
Monitor your request's status: queued, under review, processing, or completed
Create requests faster, if similar requests have been submitted before
Set request priorities to identify those needing urgent attention
Manage, sort, and filter tickets based on status, priority, or related department
Each request or ticket is assigned a unique number or ID for easy tracking
Assign work tickets to the appropriate team members
When received, the system analyzes request tickets and assigns them to the appropriate division
The assigned team automatically receives notifications of new tasks
Track your request's progress: in process or completed
Automatic reminders for tasks nearing or past their deadline
Each ticket can be assigned as a high, medium, or low priority
High-priority tickets are guaranteed to be handled faster
Simplify how teams prioritize tasks based on scale
Set deadlines and receive alerts for approaching or overdue tickets
Facilitate any departments to work together and distribute tasks
All divisions can exchange information and communicate updates via this platform
Increase clarity regarding task, and minimized duplicate work
Enhance resource allocation to ensure all tasks are tracked and addressed
Centralized platform for employees to submit requests, view the status of their cases, and access relevant information or updates. Empowers staff to initiate and track their cases.
Assign cases or tickets to the appropriate team members based on predefined criteria such as expertise, workload, or department. Ensure cases are handled by the most suitable personnel.
Monitor the progress of a case in real-time, from submission through to resolution. Status updates might include stages such as "Open," "In Progress," "Awaiting Approval," and "Closed."
Sends out automatic alerts and reminders to relevant stakeholders at different stages of a case's life cycle. Ensuring timely actions and responses.
Facilitates a structured approval process involving multiple levels of authorization before a case can proceed to the next stage or be resolved, ensuring compliance and due diligence.
Provides insights into key performance indicators (KPIs) such as average resolution time, case volume by department, employee satisfaction, and individual or team performance metrics.
Rental
Rental
Hospitality
Professional Service
Salon
Salon
Our Ticket Software powers success across sectors, driving productivity and innovation. Enhancing industries with robust solutions.
Discover ERP solutions that can manage multiple tasks at once.
Free Consultation
Synchronizes case management tasks with project timelines and milestones. Enhances visibility into how cases affect overall project progress.
Ensure any case involving an employee, whether it's a request for equipment, a leave application, or a grievance, is managed in centralized system.
Ensure all customer or internal support requests are adequately tracked and resolved. It improves response times to helpdesk inquiries.
Facilitate easy access to contracts, forms, correspondence, and other documents related to specific cases.
ScaleOcean provides tailored solutions that fit your company's needs and become your best business partner. Trusted by more than 100 companies in Indonesia and Singapore!
Ensuring client satisfaction comes first at ScaleOCean through dedicated, personalized service.
Before we started using ERP software, tracking our inventory, shipments, and logistics was a complex and time-consuming task. Now, everything runs efficiently and accurately, making our work much simpler. We highly recommend ScaleOcean!
Sobono Group Pte Ltd
Their customizable ERP software and consultancy services have significantly increased our productivity. We can now automate processes and monitor material and labor costs in real-time, making our operations smoother and more efficient.ㅤㅤㅤ
Beumer Group Singapore
We used to find it challenging to manage thousands of legal contracts. Thanks to ScaleOcean, managing contracts is a lot easier. We can now automate our customer database management by leveraging electronic archival of contracts for future references.
Bank of China Singapore
Since implementing ERP Software ScaleOcean, we've easily tracked sales, customers, and employees. The system is user-friendly and has significantly improved our operations, streamlined processes, keeping everything organized and centralized.
Papa Mama Florist & Farm
We've successfully tackled stock issues and cut material costs by an impressive 70% with ERP ScaleOcean. Their tailored solution and features has revolutionized our operations, making it more streamlined and cost-efficient. Our workflow has boost in efficiency.
PT Asia Jagat Raya Timber
The real-time tracking provided by the Inventory Software ScaleOcean greatly assists us in managing, monitoring, and searching for the precise placement of evidence. It ensures that all data is securely stored and easily accessible when needed.
Kantor Kejaksaan
Handling invoice, stock opname and sales manually was tough and challenging. Thanks to ScaleOcean, now we can easily monitor all aspects of our business in one system and quickly identify the top-selling items, increasing our profits and efficiency.
PT Traco Sejahtera
Costing process used to be complicated and time-consuming. However, with the advanced features of ERP software ScaleOcean, we can easily obtain accurate and real-time data, resulting in a cost efficiency improvement of up to 80%.
AWG
Find the information you need. Don't hesitate to contact our support team that always ready to help you!
Ask Questions
Call Us: +62 877 8892 0001
For any question
Click to Chat!
