Audrey
AudreyBalasan dalam 1 menit
Hello 👋

Discover how our expert consultants can elevate your company's performance. Contact us today to schedule a demo and explore tailored solutions for your business needs.

No.1 Online Ticketing
System to Enhance
Work Efficiency!

Streamline your work request processes like never before with Integrated Case Management System ScaleOcean.
scaleocean integrated case management system
enhance task efficiency with ticket management

Enhance Task Efficiency with Ticket Management Software ScaleOcean.

Get the Benefits of Case Management System ScaleOcean

A system designed to help your business manage work requests.
easy request with scaleocean ticketing system

Online Ticketing System


Submit requests or work tickets through a user-friendly platform.
Submit job details, attachments, department, and priority in one form.
Requests are instantly logged and reviewed by the assigned team.
Monitor your request's status: queued, under review, processing, or completed
Create requests faster, if similar requests have been submitted before.
features for internal ticketing software

Advanced & Comprehensive Features For Internal Ticketing Software

employee portal

Employee Portal

Centralized platform for employees to submit requests, view the status of their cases, and access relevant information or updates. Empowers staff to initiate and track their cases.
ticket assignment

Ticket Assignment

Assign cases or tickets to the appropriate team members based on predefined criteria such as expertise, workload, or department. Ensure cases are handled by the most suitable personnel.
status tracking

Status Tracking

Monitor the progress of a case in real-time, from submission through to resolution. Status updates might include stages such as "Open," "In Progress," "Awaiting Approval," and "Closed."
automated notification

Automated Notification

Sends out automatic alerts and reminders to relevant stakeholders at different stages of a case's life cycle. Ensuring timely actions and responses.
multi level approval

Multi-level Approval

Facilitates a structured approval process involving multiple levels of authorization before a case can proceed to the next stage or be resolved, ensuring compliance and due diligence.
performance analytics

Performance Analytics

Provides insights into key performance indicators (KPIs) such as average resolution time, case volume by department, employee satisfaction, and individual or team performance metrics.

ticket management reinforced rental industry Rental

ticket management reinforced hospitality industry Hospitality

ticket management reinforced professional service Professional Service

ticket management reinforced salon industry Salon

Industries Reinforced by Our Ticket Management Software

Our Ticket Software powers success across sectors, driving productivity and innovation. Enhancing industries with robust solutions.
integrate online ticketing system

Integrate your

Online Ticketing System!

Discover ERP solutions that can manage multiple tasks at once.
project management

Project Management

Synchronizes case management tasks with project timelines and milestones. Enhances visibility into how cases affect overall project progress.
human resource management

Human Resource Management

Ensure any case involving an employee, whether it's a request for equipment, a leave application, or a grievance, is managed in centralized system.
helpdesk

Helpdesk

Ensure all customer or internal support requests are adequately tracked and resolved. It improves response times to helpdesk inquiries.
edocument

eDocument

Facilitate easy access to contracts, forms, correspondence, and other documents related to specific cases.

WHY CHOOSE US?

ScaleOcean provides tailored solutions that fit your company's needs and become your
best business partner. Trusted by more than 100 companies in Indonesia and
Singapore!
scalable infrastructure
unlimited user
secure and protected
local and cloud deployment

Our Clients Testimonial

Trusted by 100+ Companies in Indonesia & Singapore

Unlock Unparalleled Efficiency in Handling Complex Cases with Online Ticketing System ScaleOcean.

What are the benefits of implementing Customer Case Management System ScaleOcean?
How Online Ticketing System ScaleOcean enhance efficiency in handling requests?
How Case Management System ScaleOcean assure clear task prioritization?
Can Compliance Case Management System ScaleOcean be integrated with other company systems?
frequently asked questions

Frequently Asked Questions

Find the information you need. Don't hesitate to contact our support team that always ready to help you!
Ask Questions
Call Us: +62 877 8892 0001
For any question
ScaleOcean is a professional firm that offers outstanding consultancy services on customizable ERP