No.1 Online Ticketing
System to Enhance
Work Efficiency!

Streamline your work request processes like never before with Integrated Case Management System ScaleOcean.

ScaleOcean integrated case management system

Enhance Task Efficiency with Ticket Management Software ScaleOcean.
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Get the Benefits of Case Management System ScaleOcean

A system designed to help your business manage work requests.

Easy Request

Centralized Work

Accurate Assignment

Task Priority Scale

Enhanced Collaboration

Easy request with ScaleOcean ticketing system

Online Ticketing System

Submit requests or work tickets through a user-friendly platform.

Submit job details, attachments, department, and priority in one form.

Requests are instantly logged and reviewed by the assigned team.

Monitor your request's status: queued, under review, processing, or completed

Create requests faster, if similar requests have been submitted before.

Advanced & Comprehensive Features For Internal Ticketing Software

Employee Portal

Centralized platform for employees to submit requests, view the status of their cases, and access relevant information or updates. Empowers staff to initiate and track their cases.

Ticket Assignment

Assign cases or tickets to the appropriate team members based on predefined criteria such as expertise, workload, or department. Ensure cases are handled by the most suitable personnel.

Status Tracking

Monitor the progress of a case in real-time, from submission through to resolution. Status updates might include stages such as "Open," "In Progress," "Awaiting Approval," and "Closed."

Automated Notification

Sends out automatic alerts and reminders to relevant stakeholders at different stages of a case's life cycle. Ensuring timely actions and responses.

Multi-level Approval

Facilitates a structured approval process involving multiple levels of authorization before a case can proceed to the next stage or be resolved, ensuring compliance and due diligence.

Performance Analytics

Provides insights into key performance indicators (KPIs) such as average resolution time, case volume by department, employee satisfaction, and individual or team performance metrics.

Rental

Hospitality

Professional Service

Salon

Industries Reinforced by Our Ticket Management Software

Our Ticket Software powers success across sectors, driving productivity and innovation. Enhancing industries with robust solutions.

Integrate your

Online Ticketing System!

Discover ERP solutions that can manage multiple tasks at once.

Free Consultation

Project Management

Synchronizes case management tasks with project timelines and milestones. Enhances visibility into how cases affect overall project progress.

Human Resource Management

Ensure any case involving an employee, whether it's a request for equipment, a leave application, or a grievance, is managed in centralized system.

Helpdesk

Ensure all customer or internal support requests are adequately tracked and resolved. It improves response times to helpdesk inquiries.

eDocument

Facilitate easy access to contracts, forms, correspondence, and other documents related to specific cases.

WHY CHOOSE US?

ScaleOcean provides tailored solutions that fit your company's needs and become your
best business partner. Trusted by more than 100 companies in Indonesia and
Singapore!

Our Clients Testimonial

Trusted by 100+ Companies in Indonesia & Singapore

Before we started using ERP software, tracking our inventory, shipments, and logistics was a complex and time-consuming task. Now, everything runs efficiently and accurately, making our work much simpler. We highly recommend ScaleOcean!

Sobono Group Pte Ltd

Their customizable ERP software and consultancy services have significantly increased our productivity. We can now automate processes and monitor material and labor costs in real-time, making our operations smoother and more efficient.

Beumer Group Singapore Pte Ltd

We used to find it challenging to manage thousands of legal contracts. Thanks to ScaleOcean, managing contracts is a lot easier. We can now automate our customer database management by leveraging electronic archival of contracts for future references.

Bank of China Singapore

Since implementing ERP Software ScaleOcean, we've easily tracked sales, customers, and employees. The system is user-friendly and has significantly improved our operations, streamlined processes, keeping everything organized and centralized.

Papa Mama Florist & Farm

We've successfully tackled stock issues and cut material costs by an impressive 70% with ERP ScaleOcean. Their tailored solution and features has revolutionized our operations, making it more streamlined and cost-efficient. Our workflow has boost in efficiency.

PT Asia Jagat Raya Timber

The real-time tracking provided by the Inventory Software ScaleOcean greatly assists us in managing, monitoring, and searching for the precise placement of evidence. It ensures that all data is securely stored and easily accessible when needed.

Kantor Kejaksaan

Handling invoice, stock opname and sales manually was tough and challenging. Thanks to ScaleOcean, now we can easily monitor all aspects of our business in one system and quickly identify the top-selling items, increasing our profits and efficiency.

PT Traco Sejahtera

Costing process used to be complicated and time-consuming. However, with the advanced features of ERP software ScaleOcean, we can easily obtain accurate and real-time data, resulting in a cost efficiency improvement of up to 80%.

AWG