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A system designed to help your business manage customer requests.
Record transaction automatically, whether through chat, email, or phone calls
Sort ticket requests based on priority scale
Assign tasks to the right team based on their capabilities
Identify common issues and provide accurate answers quickly
Provide 24/7 customer support through chatbots or automated messages
Customers can ask questions or report issues anytime, even outside work hours
Give priority to more urgent or important cases for immediate attention
Increase customer satisfaction as their requests are responded faster
Use chatbots and automated messages that already tailored to you business needs
Chatbots recognize certain keywords or patterns and provide the appropriate automated response
Provide quick responses to common issues without need CS Team involvement
Save customers' time and increase efficiency
Know the issues that have been addressed and customer preferences
When customers reach out again, CS team instantly accesses interaction history
CS teams can provide more personalized service
Help avoid the recurrence of similar issues
Respond to customer requests, inquiries, or issues quickly and efficiently
Create a great experience that encourages customers to increase loyalty
Company can better understand customer preferences
Personalize service to encourage repeat purchases
Allows support teams to create, manage, and prioritize customer issues or requests. Automatically assigns tickets to the appropriate agent or team based on predefined criteria or skills.
Provide customer support via email, chat, phone, and other social media. Manage request tickets from all channels centrally. Customers can communicate through their preferred platform.
A dedicated portal where customers can log in, track their issues, and access relevant resources and updates. Enables customers to find answers to common questions.
Provides real-time chat support to customers, enhancing the speed and effectiveness of issue resolution. Incorporates chatbots to automate responses for instant answers.
Monitor and record the time spent by customer service teams on each support ticket from initiation to resolution. Know accurate timelines based on historical data.
Manage and store customer contact information, including names, addresses, phone numbers, and interaction history in single system. Helps in providing more personal and efficient service.
Hospitality
Hospitality
Salon
Rental
Professional Service
Professional Service
Our Helpdesk software powers success across sectors, driving productivity and innovation. Enhancing industries with robust solutions.
Discover ERP solutions that can improve customer support efficiency.
Free Consultation
Facilitates better collaboration between teams by providing a unified, comprehensive view of all customer cases.
Help sales team know customer needs and pain points better to offer product that could benefit the customer.
Provide a comprehensive, detailed view of each customer's history, preferences, interactions, and feedback.
Ensure potential customers receive effective responses to their inquiries, to improve conversion rates.
ScaleOcean provides tailored solutions that fit your company's needs and become your best business partner. Trusted by more than 100 companies in Indonesia and Singapore!
Ensuring client satisfaction comes first at ScaleOCean through dedicated, personalized service.
Before we started using ERP software, tracking our inventory, shipments, and logistics was a complex and time-consuming task. Now, everything runs efficiently and accurately, making our work much simpler. We highly recommend ScaleOcean!
Sobono Group Pte Ltd
Their customizable ERP software and consultancy services have significantly increased our productivity. We can now automate processes and monitor material and labor costs in real-time, making our operations smoother and more efficient.ㅤㅤㅤ
Beumer Group Singapore
We used to find it challenging to manage thousands of legal contracts. Thanks to ScaleOcean, managing contracts is a lot easier. We can now automate our customer database management by leveraging electronic archival of contracts for future references.
Bank of China Singapore
Since implementing ERP Software ScaleOcean, we've easily tracked sales, customers, and employees. The system is user-friendly and has significantly improved our operations, streamlined processes, keeping everything organized and centralized.
Papa Mama Florist & Farm
We've successfully tackled stock issues and cut material costs by an impressive 70% with ERP ScaleOcean. Their tailored solution and features has revolutionized our operations, making it more streamlined and cost-efficient. Our workflow has boost in efficiency.
PT Asia Jagat Raya Timber
The real-time tracking provided by the Inventory Software ScaleOcean greatly assists us in managing, monitoring, and searching for the precise placement of evidence. It ensures that all data is securely stored and easily accessible when needed.
Kantor Kejaksaan
Handling invoice, stock opname and sales manually was tough and challenging. Thanks to ScaleOcean, now we can easily monitor all aspects of our business in one system and quickly identify the top-selling items, increasing our profits and efficiency.
PT Traco Sejahtera
Costing process used to be complicated and time-consuming. However, with the advanced features of ERP software ScaleOcean, we can easily obtain accurate and real-time data, resulting in a cost efficiency improvement of up to 80%.
AWG
Find the information you need. Don't hesitate to contact our support team that always ready to help you!
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