Helpdesk Solutions
ScaleOcean for
Innovative Service!

Efficiently manage support requests and provide timely assistance with Helpdesk System ScaleOcean.

Boost CS Services with Help Desk Management Software ScaleOcean
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Get the Benefits of Customer Help Desk Software ScaleOcean

A system designed to help your business manage customer requests.

Streamlined Operations

24/7 Customer Support

Automated Messages

Data History

Retention & Loyalty

All-time customer support with ScaleOcean helpdesk

Efficient Ticket Management

Customers can submit tickets or seek guidance at any time.

Provide 24/7 customer support through chatbots or automated messages.

Customers can ask questions or report issues anytime, even outside work hours.

Give priority to more urgent or important cases for immediate attention.

Increase customer satisfaction as their requests are responded faster.

Advanced & Comprehensive Features for Customer Ticketing Software

Ticketing System

Allows support teams to create, manage, and prioritize customer issues or requests. Automatically assigns tickets to the appropriate agent or team based on predefined criteria or skills.

Multi-Channel Support

Provide customer support via email, chat, phone, and other social media. Manage request tickets from all channels centrally. Customers can communicate through their preferred platform.

Customer Portal

A dedicated portal where customers can log in, track their issues, and access relevant resources and updates. Enables customers to find answers to common questions.

Live Chat

Provides real-time chat support to customers, enhancing the speed and effectiveness of issue resolution. Incorporates chatbots to automate responses for instant answers.

Time & Progress Tracking

Monitor and record the time spent by customer service teams on each support ticket from initiation to resolution. Know accurate timelines based on historical data.

Contact Management

Manage and store customer contact information, including names, addresses, phone numbers, and interaction history in single system. Helps in providing more personal and efficient service.

Hospitality

Salon

Rental

Professional Service

Industries Reinforced by Helpdesk Ticketing System

Our Helpdesk software powers success across sectors, driving productivity and innovation. Enhancing industries with robust solutions.

Integrate your

Helpdesk Solutions!

Discover ERP solutions that can improve customer support efficiency.

Free Consultation

Case Management System

Facilitates better collaboration between teams by providing a unified, comprehensive view of all customer cases.

Sales Management

Help sales team know customer needs and pain points better to offer product that could benefit the customer.

Online CRM

Provide a comprehensive, detailed view of each customer's history, preferences, interactions, and feedback.

Leads Management

Ensure potential customers receive effective responses to their inquiries, to improve conversion rates.

WHY CHOOSE US?

ScaleOcean provides tailored solutions that fit your company's needs and become your
best business partner. Trusted by more than 100 companies in Indonesia and
Singapore!

Our Clients Testimonial

Trusted by 100+ Companies in Indonesia & Singapore

Before we started using ERP software, tracking our inventory, shipments, and logistics was a complex and time-consuming task. Now, everything runs efficiently and accurately, making our work much simpler. We highly recommend ScaleOcean!

Sobono Group Pte Ltd

Their customizable ERP software and consultancy services have significantly increased our productivity. We can now automate processes and monitor material and labor costs in real-time, making our operations smoother and more efficient.

Beumer Group Singapore Pte Ltd

We used to find it challenging to manage thousands of legal contracts. Thanks to ScaleOcean, managing contracts is a lot easier. We can now automate our customer database management by leveraging electronic archival of contracts for future references.

Bank of China Singapore

Since implementing ERP Software ScaleOcean, we've easily tracked sales, customers, and employees. The system is user-friendly and has significantly improved our operations, streamlined processes, keeping everything organized and centralized.

Papa Mama Florist & Farm

We've successfully tackled stock issues and cut material costs by an impressive 70% with ERP ScaleOcean. Their tailored solution and features has revolutionized our operations, making it more streamlined and cost-efficient. Our workflow has boost in efficiency.

PT Asia Jagat Raya Timber

The real-time tracking provided by the Inventory Software ScaleOcean greatly assists us in managing, monitoring, and searching for the precise placement of evidence. It ensures that all data is securely stored and easily accessible when needed.

Kantor Kejaksaan

Handling invoice, stock opname and sales manually was tough and challenging. Thanks to ScaleOcean, now we can easily monitor all aspects of our business in one system and quickly identify the top-selling items, increasing our profits and efficiency.

PT Traco Sejahtera

Costing process used to be complicated and time-consuming. However, with the advanced features of ERP software ScaleOcean, we can easily obtain accurate and real-time data, resulting in a cost efficiency improvement of up to 80%.

AWG