Privacy Policy

ScaleOcean respects your preferences regarding the collection and use of your Personal Information. Please, read this Privacy Policy carefully as it describes our collection, use, disclosure, retention, and protection of your personal information. This Privacy Policy applies to any website, application, or service to which this Privacy Policy refers.

This Privacy Policy may be relevant to you even if you are not our customer and have never used our website, apps, or services. For example, we may have your personal information because we have received it from users of our websites, apps, or services.

1. How we collect information

• To the extent permitted under applicable law, we collect information about you and others whose details you provide to us when you:

• register to use our websites, apps, or services; this may include your name (including business name), address, email address, and phone number;

• log in to secure areas of our website, such as the customer portal; to enable this function, a cookie will be stored on your computer;

• use our applications, which may include the collection of metadata;

• fill out online forms (including callback requests), take part in surveys, post on our message boards, download information such as white papers or other publications, or participate in other interactive areas that appear on the site our website or in our applications or services;

• interact with us using social media;

• interact with us through our chatbot;

• provide us with your contact details when you register to use or access any website, app, or service we offer or when you update those details; and

• contact us offline, for example, by phone, fax, SMS, or post.

If you provide us with personal information about another person, it is your responsibility to ensure that you comply with any consent obligations under applicable data protection laws with respect to such disclosure. To the extent required by applicable data protection laws, you must ensure that you have provided the necessary notices and have obtained the individual's explicit consent or have a legal basis for providing information to us and that you explain to them how we collect, use, disclose, and retain their personal information or direct them to read our Privacy Policy.

2. How we use your information

To the extent permitted under applicable law, we use your information to:

• provide any information and services you have requested;

• compare the accuracy of the information and verify it with third parties;

• provide, maintain, protect, and improve any applications, products, services, and information that you have requested from us;

• administer your use of the applications, products, and services that you have asked us to provide;

• manage our relationship with you (for example, customer service and support activities);

• monitor, measure, improve and protect our content, websites, applications, and services, and provide you with a more personalized user experience;

• perform internal tests of our websites, applications, systems, and services to test and improve their security, provision, and performance; in this case, we will disguise any information used for such purposes and ascertain whether the data is only displayed at the level merges that will not be shown are linked back to you or a living individual;

• provide you with any information that we must send you to comply with our regulatory or legal obligations;

• comply with our other regulatory or legal obligations;

• detect, prevent, investigate or remediate, crimes, illegal or prohibited activities or to protect our legal rights (including relationships with regulators and law enforcement agencies for this purpose);

• contact you to see if you would like to take part in our customer research (for example, feedback about your use of our apps, products, and services);

• to monitor, perform statistical analysis and benchmarking, provided that under such circumstances in the aggregate that will not be re-associated with you or any living individual except as permitted by law;

• send you targeted advertising, marketing (which may include in-product messages), or information that may be useful to you, based on your use of our applications and services;

• share content and services with third parties with whom you have a separate relationship (for example, social media providers); and

• provide you with location-based services (e.g., advertising and other personal content), where we collect geo-location data.

3. What you can do to limit the use of your personal information

We respect the privacy of our customers. So you have the right to access and control your personal data obtained only by contacting us. For example:

• If ScaleOcean obtains your consent to use your personal information, you can withdraw that consent at any time.

• You can request access to, deletion, and updating of your personal information. For example, if you want to update your email address, you can log in to the customer portal with your username and password to do so. Please note that if your personal data is deleted, you will not be able to continue to use any ScaleOcean products or services that require ScaleOcean's use of your Personal Data.

• You can configure your browser or our websites, apps, or services to limit cookies or block all cookies if you wish, but if you disable cookies, you may find this affects your ability to use certain parts of our website, apps, or services.

• If you do not want us to use or disclose your personal information in a certain way, please contact us. We will be happy to discuss how we can limit the collection, use, or disclosure of your personal information.

4. Our accountability

We will be responsible for all personal data collected, which will be used and processed fairly and lawfully while in our possession or custody. ScaleOcean assures our clients that we will fully comply with this Privacy Policy, the Personal Data Protection Act, and other laws governing the use of personal data.

5. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. However, we will not reduce your rights under this Privacy Policy. Please, try to read our Privacy Policy when you visit the website (the 'last updated' reference tells you when we last updated this Privacy Policy).

6. Further information

If you have any questions about how we treat your information, the content of this Privacy Policy, your rights under local law, how to update your records or how to obtain a copy of the information we hold about you, please email us at